TROUBLESHOOTING STEPS These steps will fix 98% of your issues!

 

TroubleShooting Steps

Round 1 (clearing cache)

1 ) Go into Android Settings on your device and find APPS

2 ) Select the APP you are having trouble with

3 ) Select Force Stop

4 )  Select Clear Cache

5 ) Turn your device OFF & back on

6 ) Retest

Still Experiencing an Issue?

Round 2 (Network)

1 ) Unplug all devices that you are having problems with

2 ) Unplug your Router (if applicable)

3 ) Unplug your Modem

4 ) Wait 5 minutes to allow the network to flush

5 ) After 5 minutes has passed plug everything back in the reverse order

6 ) Retest

Still Experiencing an Issue?

Round 3 (Clear Data)

1 ) Go into Android Settings on your device and find APPS

2 ) Select the APP you are having trouble with

3 ) Select Force Stop

4 ) Select Storage

5 ) Select Clear Cache

6 ) Select Clear Data

7 ) Restart your device

8)  Log back in using your username & password

9 ) Retest

Still Experiencing an Issue?

Round 4 (Fresh Start)

1 ) Go into Android Settings on your device and find APPS

2 ) Select the APP you are having trouble with

3 ) Select Force Stop

4 ) Select Storage

5 ) Select Clear Cache

6 ) Select Clear Data

7 ) Select Uninstall

8 ) Restart your device

9 ) Download a NEW copy of the APP in question and install it

10 ) Retest