TroubleShooting Steps Round 1 (clearing cache) 1 ) Go into Android Settings on your device and find APPS 2 ) Select the APP you are having trouble with 3 ) Select Force Stop 4 ) Select Clear Cache 5 ) Turn your device OFF & back on 6 ) Retest Still Experiencing an Issue? Round 2 (Network) 1 ) Unplug all devices that you are having problems with 2 ) Unplug your Router (if applicable) 3 ) Unplug your Modem 4 ) Wait 5 minutes to allow the network to flush 5 ) After 5 minutes has passed plug everything back in the reverse order 6 ) Retest Still Experiencing an Issue? Round 3 (Clear Data) 1 ) Go into Android Settings on your device and find APPS 2 ) Select the APP you are having trouble with 3 ) Select Force Stop 4 ) Select Storage 5 ) Select Clear Cache 6 ) Select Clear Data 7 ) Restart your device 8) Log back in using your username & password 9 ) Retest Still Experiencing an Issue? Round 4 (Fresh Start) 1 ) Go into Android Settings on your device and find APPS 2 ...
